Terms of Services
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Kennel.ph Web Hosting
Wild Concepts Web Solutions is the Web Hosting Division of Wild Concepts Innovative Works
2828 Quezon City Central Post Office 1168, MNL Philippines. Mobile +63 919 999 6808 .:. +63 933 252 6688
Wild Concepts Web Solutions is one of the best, fastest and most reliable cheap web hosting providers offering web hosting services for
developers and starters. Domain Registration .:. Lite Web Hosting Plan .:. Budget Wed Hosting Plan .:. Starter Web Hosting .:. Wordpress Hosting
ABOUT WEB HOSTING DOMAIN REGISTRATION PAYMENT GATEWAYS SUPPORT CONTACT US
All our sign-ups go through a stringent fraud detection process. Our verification personnel would cross-check all the
information given during the signup. This is done to establish that the account holder is aware of what they have
purchased as also the fact that the signup has been made with their knowledge. All the accounts are setup only after
confirming the genuinity of the sign up.
All charges are shown in Philippine Peso (PHP) & United States Dollars (USD) ie P, $ We accept payments through:
• All Major Credit Cards via PayPal
• Globe GCash
• Smart Money
• Banco de Oro (BDO) Deposits
• Bank of the Philippine Islands (BPI) Deposits
We accept annually, biennially & triennially on all our hosting plans.
3.1 Accounts paid for via any of our payment gateway would be setup only after we get proof of the payment being
done. You agree have to confirm your payment by sending us an email or sms of the reuired transaction details
stated on our Payment Options page. Such accounts would be setup after payment has been confirmed.
3.2 We require a written authorization by submitting a ticket for requests to change billing cycles, contact email
address & cancellation / termination of services. Requests made through our SMS hotline would not be accepted.
3.3 We send renewal reminders 10 days (Ten) before the actual renewal / due date. This is done so that our clients
get enough time to arrange for the funds required. A second reminder is also sent before the actual due date. The
third & final reminder is sent on the day of renewal itself.
3.4 A grace period of 7 days is given to all accounts. The hosting service is suspended on the 8th day of the account
being past due. A notification email is sent informing the customers about the hosting service being suspended.
3.5 We allow up to 15 (fifteen) days after the account has been suspended for the renewal to be paid. The account is
terminated once this period of 15 days is over. Under no circumstances would a backup or restoration of data be
provided to the client.
3.6 If the domain registration expires due to auto-renew being disabled, please notify us immediately and we will try
our best to renew the domain name for you. However should it come to the time when the domain has already been
pushed into the redemption period then you will be responsible for the one-time payment of redemption fee & the
renewal charges of the domain to renew your domain (this is the amount charged by our registrar, ICCAN Internet
3.7 Accounts terminated due to any hosting violation, breach of our policies (TOS & BP) are not entitled to any sort
of refund what-so-ever. Instances where Wild Concepts Innovative Works has had to delete or terminate accounts
(after having evidence to substantiate the charges / violations) due to complaints of copy-right infringement,
internet watchdog complaints would also not be entitled for any refund at all.
3.8 Billing Information: You can update your billing information from the Client Area. If in case, you do not have the
access to change for some of the information, you need to contact our Billing & Accounts Services via Client Portal &
the changes would be done in 24 hours. Periodically it may become necessary for us to contact our customers
regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices.
Customers are solely responsible for keeping all personal and billing information current at all times. We are not
responsible for actions that are taken as a result of a customer’s failure to respond to ournotices.
3.9 At any point of time, in cases where compensation has to be given for not having been able to provide the
services guaranteed on the website, the amount would not be more than 1 month’s hosting fees.
4. Money Back Guarantee
Only first time sign-ups are eligible for refunds & the 7-day money back guarantee period.
Please submit a ticket to our Billing & Accounts Services for any further queries or clarifications.